30-Day Money-Back Guarantee
Every eligible Mega Store order is protected. Love it, or get your money back.
Applies to eligible products sold on Sellixy Mega Store
Full refund window
Request a refund within 30 days of delivery for eligible items that arrive damaged, defective, or materially not as described.
Simple claims
Open a claim with your order code, photos of the issue, and a short note. We review fast and keep you updated.
Tracked shipping protected
Orders ship with tracking. Lost-in-transit cases are covered once tracking confirms a carrier failure.
No mystery fees
Approved refunds go back to your original payment method. We never invent “restocking” fees for damaged or wrong items.
How refunds work
- 1
Grab your order code
Find the public code from your confirmation email or the order status page.
- 2
Tell us what went wrong
Include clear photos and a short description. The more precise, the faster we resolve it.
- 3
Get your refund
Approved refunds are issued to the original payment method. You’ll see status updates on the order page.
Eligible
- ✓Damaged or defective on arrival
- ✓Wrong item shipped
- ✓Materially different from the product listing
- ✓Confirmed lost shipment after reasonable transit time
Not eligible
- –Change of mind after the item was used or altered
- –Buyer-provided wrong address causing failed delivery
- –Digital goods or services marked non-refundable at checkout
- –Claims filed after the 30-day window without exceptional cause
Fine print
Sellixy Mega Store ships physical goods with tracking. Refund decisions follow tracking data, listing accuracy, and product condition evidence. Fraudulent claims may be denied. This policy is for Mega Store customers only — it is separate from store-owner balance, ads, or withdrawal rules on account.sellixy.shop.
Questions? Use the order status page after checkout or contact support with your public order code.